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FAQ - The Make Shoppe

We've prepared a list of frequently asked questions and their answers about our business and products to make things easier for you.

But if you can't find what you're looking for or if you just want to chat, feel free to reach out to us anytime. We're always here to help and love hearing from our fantastic customers! 

handmade_donut_soap_the_make_shoppe
  • How do I contact you?
    You can contact us via email: hellothemakeshoppe@gmail.com or you can send us a message on our Instagram page @the.make.shoppe.
  • Where are you located?
    We're located in Beeton, Ontario. You can read more about us here.
  • How do I place an order?
    Send us a message to order. If you have any specific requests please let us know.
  • Are your products available for wholesale?
    Yes they are! Please contact us, hellothemakeshoppe@gmail.com and find out more here.
  • Do you offer custom products for weddings, baby showers etc?
    Please reach out to us if you're interested in ordering a special product for an event. We can work with you to customize the scent, look, packaging etc.
  • How much is shipping?
    We charge a flat rate of $11 for shipping in Canada. We also offer free local pickup in Beeton. Local delivery (within New Tecumseth) is possible for orders over $50.
  • What is your return and exchange policy?
    Due to the nature of our products and hygienic reasons, we cannot accept returns or exchanges.
  • Do you use fragrance oils?
    All of our products are either scented naturally, use essential oils, or 100% natural aromas/fragrance. After all, nothing better mimics the indulgent scent of chocolate better than pure cocoa butter, or the energizing scent of orange more than sweet orange essential oil.
  • Are your products vegan?
    While many of our products are vegan, we do use Beeswax in our lip balms.
  • What is sodium olivate/cocoate/etc?
    Sodium hydroxide (Lye) is necessary in the soap making process. When lye is mixed with fats, oils and butters, it goes through a chemical process that saponifies those oils. This is what makes them soap! The saponified oils are now chemically changed. Sodium olivate is simply saponified olive oil and sodium cocoate is saponified coconut oil. While it may sound a little scary, rest assured it is not. There is NO lye leftover once the process is complete.
  • Do you use dyes?
    All our products are coloured with clays, botanicals, and ethical and or synthetic mica. We never use lakes and other petroleum derived dyes or carmine.
  • Is your packaging eco-friendly?
    Whenever possible, we try to use eco-friendly packaging. Our mini bath salts and shower steamers come in plastic recyclable bags. Our lip balms are packaged in paperboard tubes, lined with a vegetable wax interior. We strive to use recyclable or reusable packaging and are always looking for ways to improve our ecological footprint.
  • How can I make my soap last longer?
    To make your soap last as long as possible, we recommend cutting your bar in half. It is also important to keep your bar dry between uses, storing on a well draining soap dish.
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